Delivery and Returns

Delivery

Free Express delivery on all orders over £99

Standard Delivery  (2-4 days) £4.99

Express Delivery with DX or TNT £8.99

Excludes bank holidays, including Easter and Christmas.

Return Policy

We hope you’re satisfied with your purchase from Arnold Clark BMW Parts, but we do understand that sometimes you might need to make an exchange or return.

Changed your mind?

If you change your mind about an item you’ve purchased from us you can return it within 28 days of receiving it. However, it must be returned in a resalable condition, with its original packaging included. Please see return address below:

BMW Parts Department
Carberry Place
Kirkcaldy
Scotland
KY1 3NQ

Incorrect or Damaged?

In the event that you receive a faulty, damaged or incorrect item from Arnold Clark BMW Parts, please let us know as soon as you can so that we can arrange a replacement or send over a return label free of charge. 

Please inform Arnold Clark BMW Parts of any returns request within seven working days of delivery.

Refunds

We can only issue a refund after the goods have been returned to us. 

We aim to process all refunds within 10 working days of receiving returned items, as long as they are undamaged and in a saleable condition. All refunds will be made via your original payment method.

Batteries

1)      For any authorised return, the parcel must be un-opened and in the same condition as when received. If the parcel has been opened, and the battery removed from the protective packaging, the battery cannot be returned.

2)      If a parcel has been damaged in transit, and as a result, the battery has been damaged or is leaking, we must be notified within 24hrs of receipt. Photographs of unopened parcel, and damaged battery, must be provided.

3)      If a customer wishes to return a battery for any reason other than damage in transit, e.g. ‘I have sold the car and no longer need it’, ‘have got one from somewhere else and now don’t want it’, as long as the parcel is un-opened, the battery can be returned. The full return delivery cost will be chargeable. The original cost of the delivered battery will be credited (less the original carriage charge).